Planning Your Antigua Visit?
Frequently Asked Questions
Click here www.eliteislandresorts.com/hurricane for Elite Island Resorts hurricane policy.
Room service is available from 5:00 p.m. to 10:00 p.m.
We strongly recommend that all members of your party travel with a passport with a validity date of at least six months past the date of your departure from the island. As of December 31, 2005, a passport will be required for all US and Canadian citizens to travel to the Caribbean. For information on obtaining or renewing a passport please go to: //travel.state.gov/passport/passport_1738.html. In our current times, passports are the most expeditious and reliable form of identification when traveling domestically or internationally.
We are approximately 30 minutes from the airport.
Upgrades (based on availability) are included in some packages; otherwise, inquiries can be made at the Reception of the hotel upon arrival. There is an extra fee per night for room upgrades.
Yes, complimentary WiFi internet access is available in the lobby through your own personal computer/tablet. Resort offers in-room wifi at the following rates:
- 1 Day internet access (24 hours) US$10.00
- 4 Days internet access (72 hours) US$30.00
- 1 Week Internet access US$42.00
- 10 Days Internet Access US$55.00
No. The closest ATM is located in English Harbour, a mere 5 mintues by car. The ATM only accepts visa cards.
Club Rooms, Junior Suites and Royal Suites accommodate a maximum of two adults. Premium Rooms and Beachfront Rooms can accommodate a maximum of three adults, and a child. Two-Bedroom Villas can accommodate up to 6 people.
Club Room have one king bed and are ground floor room. Premium Rooms have one king or two double beds, balconies or terraces. Premium Rooms have ocean views. Club Room have Garden views. Royal Suites are located at the tip of the penninsula overlooking Mamora Bay. They have a separate living room area and king-size bed. Beachfront are located in 2-story buildings facing Coco’s Beach. Two-Bedroom Villas have two levels. The lower level has two bedrooms (one with king bed and the other with two twin beds); the upper level has a dining room, a living room, kitchen and big balcony.
We’re sorry, beachfront villas are not available.
The only rooms facing the beach are the Beachfront rooms. Rooms with ocean views are Premium Rooms and Royal Suites. Club Rooms have limited ocean views or garden views.
Complimentary shower rooms are available (subject to availability).
Premium Room and Beach Front can have one King bed or two double beds. Club Room and Suites have One King bed. 2 Bedroom Villas have one King and two Twin beds. Roll-away beds may be requested, subject to availability, at the rate of US$20.00 per bed, per night, payable locally at the resort.
Cribs are available upon request at no charge.
Fully modified disabled rooms, such as you may find in the United States, are not available. Ground floor rooms are available. However, some areas and facilities at the resort may not be accessible to disabled persons.
All rooms are non-smoking.
A connection charge of $3(USD) will be charged to your room. Calls to the US AND UK are approximately $15(USD) for the first 5 minutes, and approx. $5(USD) per minutes after.
Rates may be subject to change.
All rooms have a mini-refrigerator in them. They do not come stocked.
All rooms have alarm/clock radios.
Hairdryers are provided in every room. Ironing boards and irons are available in all rooms.
All guest rooms have direct-dial telephones with worldwide service. Complete telephone and fax services are available at the resort.
Yes, all rooms have ceiling fans.
Yes, laundry bags are provided in all guest rooms, this service is at an additional charge.
The voltage is 110v as in the US.
Yes, it is. The safe key and lock will be handed to you upon check-in.
Yes – tap water is safe to drink. Bottled water is also available, however, is not included in all-inclusive package.
Dinner reservations are accepted no earlier than 24 hours in advance at the Guest Services Desk. Menus are posted both at Guest Services and in the lobby the eve prior.
At The St. James’s Club, a ‘Summer Casual’ dress code for evening dining will apply. At The Piccolo Mondo Restaurant, dress is elegant (long pants and collared shirt).
Ripped Jeans, Flip Flops, all Beachwear, T’Shirts and Trainers are not considered ‘Summer Casual’.
The Beach Grill offers snacks from 10:00 a.m. to 6:00 p.m. and the Coffee Shop is open 24 hours.
We offer a wide variety of menu and dining choices, which include some vegetable and vegetarian dishes. However, our vegetable and vegetarian dishes may include ingredients that are not vegan, as we do not cater specifically to a vegan diet. Due to the all-inclusive nature of the resort, we are not able to arrange private meetings with the Chef, or create individualized menus or meal plans for our guests. Thank you for your understanding.
We frequently receive questions regarding special dietary needs, restrictions or preferences. In an all-inclusive setting, we are not able to accommodate individually tailored meals for specific guests. We do offer a wide variety of meal choices, which includes salads, fresh fruits and vegetables, and vegetarian options. However, we are not able to cater to specific individual needs such as vegan, gluten free, allergen free, religious observance, or similar custom made dishes.
Yes, our Kidz menu is available in three restaurants plus kids dinner is served at the Kidz Club at 5 p.m. daily. Piccolo Mondo does not offer the childrens menu, however children are welcome but will be subject to the $40 surcharge of all-inclusive.
No, St. James’s Club offers four distinct restaurant options: The Docksider Restaurant is a wholly buffet service restaurant, offering themed buffet options. The Rainbow Garden & Piccolo Mondo restaurants serve diverse à la carte options (a supplement of US$40 per person is required at The Piccolo Mondo). Additionally, we offer a fusion grill menu at Coco’s Restaurant, with service from 11am – 11pm daily.
Yes. At our fine dining restaurant Piccolo Mondo, there is a per person surcharge of $40 for guests on the all-inclusive plan. For those staying on the European Plan, regular menu prices will apply.
Should you arrive at the resort after dinner, our restaurant Eleven/11 and the Coffee Shop are open 24 hours.
Every Monday at 6:30pm.
Monday to Friday from 10am to 11pm. With a lunch break from 12:30pm to 1:30pm. Children from 4 to 12 years of age are accepted. Children must be fully potty trained. Hours are subject to change.
Yes, babysitting is available for an additional cost per hour.
From Karaoke to Disco Nights. Live Reggae and Calypso bands. Steel Bands. Guest participation contests and much more!
Monday is our Gala Night and Thursday is our Caribbean Night.
English Harbour is just 5 minutes away from the resort.
Yes, open daily from 6:45 a.m. – 11:15 p.m.
There is a great selection of restaurants in and around English Harbour. The cost of a taxi is US$30 round trip.
Yes, beach towels are provided for your convenience.
No, Waterskiing is not an activity available at St. James’s Club.
We have snorkeling trips daily, available at a fee. The snorkeling gear is included and you can snorkel on any of our two beaches free of charge.
No, we do not offer parasailing or jet skiing.
There is a Dive Shop on the premises. Charges vary per dive.
Golf is not included. Golf clubs are available at the resort at no charge. There are two golf courses available,
Cedar Valley and Jolly Harbour courses are both about 35 minutes away. A taxi will cost between US$30-35 to both one way.
There are six tennis courts. They all have artificial turf.
We have a highly skilled tennis pro and lessons are available for a fee.
Daily shuttles to the capital city, St. John’s, are available Monday – thursday except Sundays & public holiday sfor a small fee. Shuttles are also available on Sundays for visits to Shirley Heights.
Car rentals are available from the Lions Desk at the resort. Daily rates start at approximately US$55.
No, you’ll need to buy a local driving permit for US$20.
Yes, we have a Tour Desk at the resort where you can book any excursion in Antigua. The desk is open from 9am to 5pm seven days a week.
Two parking lots are available for self parking.
Absolutely! We have a wide range of excursions available. The Tour Desk will provide all the information you need and will reserve the trips for you.
There are many excursions and boat tours to neighbour islands such as Barbuda and Montserrat.
The Guest Services Staff will be happy to arrange this for you at a cost.
Among the many fabulous treatments that our Tranquility Spa offers are Stress-Relieving Massage, Eye Zone Wraps, Peidcures, Manicures, Aromatherapy Massage and much more. For a relaxing oceanside treatment ask Guest Services about The Sanctuary, our lovely poolside treatment center.
Yes, with 24 hours notice. Bookings are made with the Concierge Desk. Rates:
1 child US$10/hour
2 children US$12/hour
3 children US$15/hour
4 children US$20/hour
Babysitters transportation fee during regular hours: US$25
Transportation fee after 11pm: US$25
Minimum Cancellation notice: 4 hours
These lucky winners are below for the most recent one-week vacation at St. James’s Club! If your name is listed here, please use the “Contact Us” form on the web site to claim your prize. Please remember that the winner has up to 1 year to claim the prize.
For all your grocery, personal items, and provisioning needs in Antigua, stop by Epicurean Fine Foods & Pharmacy, the Caribbean’s largest and most extensive supermarket. Epicurean’s main store and pharmacy is conveniently located just outside the capital city of St. John’s. Visit: www.EpicureanAntigua.com
The Resort is located in a tropical environment. Although the Resort does employ a year round pest control service, the Resort, its owners, employees, agents, insurers, and suppliers shall absolutely not be liable for any claim, injury or illness resulting from exposure to Zika virus, Chikungunya virus, or any other insect-borne virus or tropical illness whatsoever. For information on Zika virus, please visit: //www.cdc.gov/zika/fs-posters/
The Resort’s food and beverage outlets use wholesome ingredients, which may include peanuts, tree nuts, seeds, shellfish, shrimp, seafood, soy, milk, wheat, and other potential allergens. Due to the large scale of the Resort’s food and beverage operations, the Resort cannot guarantee that food items will not come in contact with potential allergens even if a particular food does not normally include such ingredients. Guests with food allergies or dietary restrictions should be advised accordingly and take precautions. The Resort is not able to accommodate individually tailored meals for specific guests based on their individual dietary needs. The Resort and its owners, employees, agents, insurers, and suppliers shall absolutely not be liable for any claim, injury or illness resulting from food allergies or specific dietary needs or requirements.
At check-in, guests are required to present valid government-issued identification (passport, driver’s license, ID card) along with a valid major credit card. This helps us confirm your arrival, and helps protect our guests by assisting with our fraud prevention measures. At check-in, a US$350 pre-authorization will be processed on your card to cover any incidental purchases or similar expenses. Incidental purchases may include things like tours, excursions, gift shop purchases, and dining in our specialty restaurant. We understand that not all guests incur additional charges during their stay, but this process all assists the resort with fraud prevention. The pre-authorization is released at check-out, assuming you have not charged any purchases to your room.
The St. James’s Club and Villas, Antigua does not service airport transfers. However, if you do not already have prearranged airport transfers, no need to worry, we have some options for you. Airport transfers can be prearranged with your Elite Island Resorts specialist or your travel agent for those guests that booked direct with Elite Island Vacations ONLY.
For all other St. James’s Club and Villas guests, you can prearrange your airport transfer with our preferred airport transfer service provider, Eagle Discovery Transfers and Tours, Antigua. All our St. James’s Club and Villas guests can reserve private airport transfer, shared shuttle and taxi type service round trip from the Antigua airport (ANU) to Galley Bay Resort and include return transfer to the airport online at https://eaglediscoverytours.com/. Guests can also inquire via email on the Eagle airport transfer website. Eagle Transfers and Tours has a tour desk located in the tour desk area at V C Bird International (ANU) airport to meet and greet all pre-booked airport transfer guests upon arrival. Click Here to check availability on airport transportation for St. James’s Club and Villas, Antigua.
The Kids Club is open from 9:15 a.m. to 11:15 p.m.