Frequently Asked Questions

Yes. A resort fee of US$29 per room, per night applies to all bookings. It is payable locally at the resort and includes Wi-Fi.

Guests present valid government-issued identification (passport, driver's license, or ID card) along with a valid major credit card. This confirms your arrival and supports our fraud prevention measures.

A US$350 pre-authorization is processed on your card to cover incidentals such as tours, excursions, gift shop purchases, and dining at our specialty restaurant. It is released at check-out if nothing has been charged to your room.

Elite Island Resorts publishes its hurricane policy at eliteislandresorts.com/hurricane.

Complimentary shower rooms are available, subject to availability.

Each Elite Island Resorts property is unique, so we do not offer move-around or dine-around programs between resorts. Travel professionals who would like to arrange a site visit at another property in the portfolio can contact Guest Services.

The resort is in a tropical environment. Although we employ a year-round pest control service, the resort, its owners, employees, agents, insurers, and suppliers are not liable for any claim, injury, or illness resulting from exposure to Zika virus, Chikungunya virus, or any other insect-borne virus or tropical illness.

Our food and beverage outlets use ingredients including peanuts, tree nuts, seeds, shellfish, shrimp, seafood, soy, milk, and wheat. Given the scale of the operation, we cannot guarantee that food items will not come into contact with potential allergens, even when a dish does not normally include them. Guests with allergies or dietary restrictions should take precautions accordingly.

Club Rooms and Royal Suites accommodate a maximum of two adults. Junior Suites accommodate two adults and one child. Premium Rooms and Beachfront Rooms accommodate a maximum of three adults and a child. Two-Bedroom Villas accommodate up to six people.

Club Rooms have one king bed, sit on the ground floor, and look onto the gardens. Premium Rooms have one king or two double beds with a balcony or terrace and partial ocean or garden views. Royal Suites sit in the adults-only (18+) section overlooking Mamora Bay, with a separate living area and a king bed. Beachfront Rooms are in two-story buildings facing Coco's Beach.

Two-Bedroom Villas have two levels: the lower level holds two bedrooms (one king, one with two twin beds) and the upper level has a dining room, living room, kitchen, and a spacious balcony.

Premium and Beachfront Rooms have either one king or two double beds. Club Rooms and suites have one king bed. Two-Bedroom Villas have one king and two twin beds. Roll-away beds may be requested subject to availability at US$20 per bed, per night, payable at the resort.

Beachfront villas are not available.

Upgrades are included in some packages, subject to availability. Otherwise, ask at reception on arrival — there is an extra nightly fee for an upgrade.

Housekeeping is provided to guest rooms every other day during your stay, in line with our sustainability goals of reducing water, electricity, and detergent use on the island.

Cribs are available on request at no charge.

Fully modified accessible rooms of the kind found in the United States are not available. Ground-floor rooms can be arranged, though some areas and facilities at the resort may not be accessible.

All rooms are non-smoking.

Every room has a mini-refrigerator. They are not stocked.

Hairdryers are provided in every room, and irons and ironing boards are available in all rooms.

All guest rooms have direct-dial telephones with worldwide service, and complete telephone and fax services are available at the resort. Every room also has a ceiling fan.

Yes. The safe key and lock are handed to you at check-in.

There are four tennis courts and three pickleball courts. A highly skilled tennis pro is on site, and lessons are available for a fee.

Golf is not included, though golf clubs are available at the resort at no charge. Two courses are available on the island.

Snorkeling trips run daily for a fee, with gear included. You can snorkel at either of our two beaches free of charge.

No. Waterskiing, parasailing, and jet skiing are not offered at St. James's Club.

No.

Yes, beach towels are provided.

Kids Club activities usually run daily between 9:15am and 5:30pm. All activities are outdoors and subject to weather. Children ages 4 to 11 who are potty-trained and able to communicate are welcome.

Babysitting and evening Kids Club activities are currently unavailable, per local operating guidelines.

No.

Evening entertainment is low key and relaxing, offered several evenings a week. Monday is Gala Night and Thursday is Caribbean Night.

Yes. Our Tour Desk books any excursion in Antigua and is open 9am to 5pm, seven days a week. Boat tours and excursions to neighboring islands such as Barbuda and Montserrat are also available.